alexish Privacy Policy

This page describes what data we collect when you use alexish and how we keep that data protected. We recognize that your privacy matters, and our policy reflects our commitment to handling your information transparently and securely. When you create an account at alexish, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or engage with our football markets, live tables, or slots, we collect specific information to operate our service and comply with law.

We do not sell your data to advertisers or marketing firms. We share information only with payment processors, anti-fraud systems, and legal authorities when required. Our servers may sit outside your jurisdiction, but we maintain encryption and access controls to protect your details regardless of where they are stored. This privacy policy outlines exactly what we collect, how we use it, and what rights you have.

If you have questions about our data handling after reading this policy, our support team responds in English and local language through your account dashboard or email. We also provide contact information below for privacy-specific inquiries.

Data We Collect at alexish

We collect information in three categories: account data, transaction data, and technical data. Account data includes your email address, phone number, name, date of birth, nationality, and proof of identity and address (collected during KYC verification). Transaction data includes your deposit history, withdrawal requests, wagers, wins, losses, and promotion claims. Technical data includes your IP address, device type, browser information, and pages you visit within alexish.

We collect account data because Indonesian and international anti-money-laundering regulations require identity verification. We collect transaction data to calculate your tier progression, weekly cashback, and settlement outcomes. We collect technical data to detect fraud, prevent unauthorized access, and understand how our platform is used so we can improve it.

Purpose and Legal Basis

We use your data for the following purposes:

• Service operation: Processing your deposits and withdrawals, settling bets on Liga 1, Piala AFF, and other markets, calculating weekly cashback, managing your account.
• Legal compliance: Anti-money-laundering verification, fraud prevention, responding to legal requests from authorities in Jakarta, Surabaya, Bandung, Medan, Semarang, and other jurisdictions.
• Security: Detecting suspicious activity, preventing unauthorized access, protecting your account from compromise.
• Improvement: Analyzing how you use alexish to improve our platform, add features, and fix bugs.

Our legal basis for collecting and using your data is your consent (when you agree to this policy during signup), contractual necessity (to fulfill your deposits and withdrawals), and legal obligation (to comply with anti-money-laundering law).

Third Parties and Data Sharing

We do not share your personal data with third parties for marketing or profiling. We do share your data in limited scenarios:

• Payment processors: We share your name, account number, and transaction details with payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals.
• Fraud prevention services: We share your IP address and transaction patterns with third-party fraud detection systems to prevent money laundering and unauthorized access.
• Legal requests: We share information with law enforcement, tax authorities, and regulators when required by law or legal process.
• Service providers: We share data with hosting providers, email services, and customer support platforms that help us run alexish.

All third parties we work with are contractually bound to protect your data and use it only for the purposes we specify. We do not permit them to use your data for their own marketing or advertising.

Cookies and Tracking

Our platform uses cookies and similar tracking technologies to remember your login session, store your preferences (such as language or theme), and analyze how you navigate alexish. Cookies are small text files stored on your device. You can delete cookies through your browser settings, though this may limit some alexish functionality.

We do not use cookies to track you across other websites or apps. We use them only to improve your experience on alexish and to detect fraud.

Your Rights and Contact Information

You have rights regarding your data at alexish. You can request access to all data we hold about you, ask us to correct inaccurate information, request deletion of your data (subject to legal retention requirements), and object to certain uses of your data. To exercise these rights, contact our support team through your account dashboard or email the address listed below.

If you believe we have mishandled your data or violated your privacy rights, you can lodge a complaint with your local data protection authority. We also encourage you to contact us first so we can address your concern directly.

Contact Us About Privacy

For privacy-related questions or to exercise your data rights, reach out to our support team through your alexish account dashboard. You can also email us directly. We respond in English and local language within standard business hours. For urgent privacy concerns, flag your message as priority in the subject line, and our team will prioritize your request.

This privacy policy is effective as of its publication date and may be updated periodically. We will notify you of material changes via email or through your account dashboard. Your continued use of alexish after changes take effect constitutes your acceptance of the updated policy.